000			01472nam a22002897a 4500
003			MX-TeUDD
005			20240605135819.0
008			s2009 us a gr 001 0 eng c
020			_a9780866123389
040			_aMX-TeUDD _bspa _cMX-TeUDD
050	0	4	_aTX911.3.M27 _bK3 2009
100	1		_aKasavana, Michael L. _9151681
245	1	0	_aManaging front office operations / _cMichael L. Kasavana, Richard M. Brooks.
250			_a8a ed.
260			_aUnited States of America : _bAmerican Hotel & Lodging Educational Institute, _c2009
300			_a653 p. : _bil. , gráf. ; _c23 cm.
504			_aIncluye referencias bibliografícas.
505	2		_a1. The lodging Industry.-- 2. Hotel Organization.-- 3. Front oficce operations.-- 4. Reservations.-- 5. Registration.-- 6. Communications and guest services.-- 7. Security and the lodging industry.-- 8. Front oficce accounting.-- 9. Check-out and account settlement.-- 10. The role of housekeeping in hospitality operations.-- 11. The Front office audit.-- 12. Planning and evaluating operations.-- 13. Revenue management.-- 14. Managing human resources.
526	8		_aCsh
650		0	_aHotel management _xStudy and teachin _zUnited States _9151682
650		4	_aAdministración hotelera _xEnseñanza _zEstados Unidos. _9151683
650		4	_aEscuelas de administración hotelera. _9151684
700	1		_aBrooks, Richard M. , _ecoaut. _9151685
905			_aAcervo
906			_asinahi _b20240605
942			_2lcc _cBK01
999			_c326307 _d326307
907			_a301 _bLaura Sinahi Aguiar de la Cruz _c301 _dLaura Sinahi Aguiar de la Cruz