TY  - BOOK
AU  - Kasavana,Michael L.
AU  - Brooks,Richard M.
TI  - Managing front office operations
SN  - 9780866123389
AV  - TX911.3.M27  K3 2009
PY  - 2009///
CY  - United States of America
PB  - American Hotel & Lodging Educational Institute
KW  - Hotel management
KW  - Study and teachin
KW  - United States
KW  - Administración hotelera
KW  - Enseñanza
KW  - Estados Unidos
KW  - Escuelas de administración hotelera
N1  - Incluye referencias bibliografícas; 1. The lodging Industry.-- 2. Hotel Organization.-- 3. Front oficce operations.-- 4. Reservations.-- 5. Registration.-- 6. Communications and guest services.-- 7. Security and the lodging industry.-- 8. Front oficce accounting.-- 9. Check-out and account settlement.-- 10. The role of housekeeping in hospitality operations.-- 11. The Front office audit.-- 12. Planning and evaluating operations.-- 13. Revenue management.-- 14. Managing human resources; Csh
ER  -